Fraktpolicy

Shipping Policy

At Guinhevere, we want your order to reach you safely, securely, and as quickly as possible. We use DHL as our primary shipping carrier for reliable domestic and international delivery.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation containing your DHL tracking number, allowing you to follow your package from dispatch to delivery.

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times

Delivery times depend on your destination and the DHL service available for your order.

Estimated delivery times are provided as a guide and may vary due to customs clearance, weather, public holidays, carrier delays, or circumstances outside our control.

Please note that the estimated delivery period begins after your order has been dispatched, not when the order is placed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package size, weight, and the shipping service available.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Your Order

After your order has been shipped, DHL tracking information will be sent to the email address provided during checkout.

If your tracking information does not immediately show movement, please allow some time for DHL's system to update after the parcel has been collected.

International Orders & Customs

For international deliveries, your order may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing can also affect the estimated delivery time. Unfortunately, we cannot control delays caused by customs authorities.

Delivery Issues

Please make sure your shipping address is accurate and complete before placing your order. We cannot guarantee delivery if an incorrect or incomplete address is provided.

If DHL marks your parcel as delivered but you cannot locate it, please check with household members, neighbours, building reception, or other safe delivery locations before contacting us.

If your parcel is delayed, lost, or appears to be damaged, please contact us at [Customer Service Email] and provide your order number and DHL tracking information. We will work with you and the carrier to investigate the issue.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the products before disposing of anything.

Changes to Your Shipping Address

If you need to change your delivery address, contact us as quickly as possible after placing your order.

We cannot guarantee that an address change will be possible once the order has entered processing or has been handed over to DHL.

Delivery Delays

While we aim to provide accurate delivery estimates, delivery dates are not guaranteed.

Unexpected circumstances such as severe weather, transportation disruptions, customs inspections, high shipping volumes, or other carrier-related issues may occasionally cause delays.

We appreciate your patience if this happens.